Rental FAQs

What is Self Serve?
You come and get the game and fan (or other rental items), you keep it for as long as your rental allows and you return it to us. It’s easy, all you need is a few people to help you and a large SUV or pick up truck. It doesn’t cover delivery, set-up or anything other then you renting the game and fan (or other rental items) Check out the  Self-Serve instructions/paperwork. You are not covered by our liability insurance with this option. It also can not be used for public or pay for pay events. (this is by order of insurance)

What is Full Serve?
We bring it out and set it up. Once set-up the typical rental block is 4 hours, but can be a custom time for your needs. After your rental we break it down and take it away. This service is generally meant for businesses, but anyone can use it of course. With this service you can request an attendant as needed for each rental item. You will also be covered by our liability insurance. It does not include any electricity.

I reserved Self Serve but can’t get the game back you on time. What do I do?
Like everything, call us as you first learn of the logistical issue. Sadly you can’t keep the game(s) until it is convent for you to return it. If you don’t return a game or games there are several large fees you will have to deal with, just long you have the game to more the rental costs, and if you don’t let us know it’s even more expensive. We can come and pick it up (for about the same as keeping it overnight) If your return time goes by and we haven’t from you at all there is a $200 fee, past 10 am the next day you get hit with a overnight fee and then a second day rental fee. If we still haven’t heard from you at this point we will have to aggressively search for what we assume is our stolen property and when we find if we also add on a standard pick up fee (APD asks business and people if possible to recover their own stolen property and call to meet them there). SO PLEASE call us and let us know what’s going on. We don’t want to have to do any of that. This is where the credit card on file come it to use. We will make every effort, but the person who put the card on file is ultimately responsible.

Do you have a showroom/how can I see the games before I rent them?
We have nearly 50 games, each one weighs 100-400 lbs (some as much as 700lbs) and take up well over 100 sq feet each. We would love you to to come over and see them, but that is just not possible, we don’t have the space. Not only is each game very large and heavy, taking up a lot of space, the also take between 10-45 minutes to set up. We would need a space as big as the Dome sport center and we would have to raise our prices to maintain a showroom. The best way to view all the games is right here on the internet, it’s easy, fast and keeps the prices down for everyone.

Terms of Service (TOS):
By renting our game you agree to our terms of service. We provide a link for you to download Terms of Service and we provide on on all picked up games. Please download and read or ask for an additional copy. When you click on your reservation link after checkout or agree to a written invoice you are agreeing to our terms of service.

Electricity:
Your game(s) need power, each fan is 110/10 amp. One household circuit will support 2 fans (most of the time but depending on the breaker we can not guarantee anything about how the wiring and breakers were done anywhere). If you do not have power you will need a generator. Some Muni parks have power, sometimes it’s locked up, you need to check with the Muni, we are not responsible for access to electricity. We rent generators that are 6K – 7K for $100 per day. With generators: if you are using a generator supplied by anyone else we can not guarantee any particular size will work, there are many variables with generators. In general it needs to be a 4,000 watt generator or larger to run one or more inflatable blowers. We know exactly how our generators work and how many blowers work on each one.

Blowers/Fans:
We offer extension cords at no extra fee on a first come first serve basis (don’t worry we have a lot). However, blowers can not be placed further than 50 feet from your electricity source. According to the manufacturer further than 50 feet and you run the risk of electric shock or fire! Cords MUST be plugged into grounded outlets and GFCI circuits whenever available. If we found a broken plug because it had to be plugged into a non grounded outlet (extension cord, old house, old generator etc) you will be $50 minimum and a maximum of a replacement blower for $500, don’t break the plugs, call us and explain and we will try to help you.

Weight Limits:
The rule for most of our bouncy houses is 100 lbs per child. However we do have many games and rentals for adults. Adult games are listed on the left side of the website under the link “ALL AGES”. Some of the best: Giant Castle Obstacle Course with RopeJoust

How Many can Bounce at Once?:
It really is based on a group by group basis, the ages of the kids and the size of the game. If you have a game in mind, give us a call, we will give you the best answer possible.

Weather, WIND/RAIN:
Inflatable games DO NOT work in the wind. We will turn them off during full serve events if we feel the conditions are unsafe. If it is a self serve game; PLEASE get the kids out and turn it off in the wind. Rain: Light rain is ok, heavy rain is NOT. It’s really the fans that are the biggest problem in the rain. Electricity and fans don’t go together, there is a risk of shock if it starts more than a misting the fans need to covered but something that keeps the rain out and allows air in (don’t cover the air vent), if it rains heavily, they must be turned off.

Grounds:
The area where the game will go must be; flat, clean, and free of mud, rocks, glass, sticks and anything that is not a good surface. Nothing puts holes in a game like gravel under our game on top of pavement. We have tarps, mats and stakes available for your rental at no charge.

Parks:
3 important things about having a party in an Anchorage Park:

  • ELECTRICITY
  • INSURANCE
  • PARK ACCESS

If you are having a party in a Anchorage park, please call Parks and Rec. They have our insurance on file, so that’s easy. Many of the parks require a permit (Not much) and many of them have power available on request. BUT please don’t count on power unless someone at parks confirmed there is electricity and it’s available to you. We have generators, but if it’s a last minute need, it makes everyone scramble and no one likes to feel like that just before their party. Access is next. Remember most of our games are big and heavy, over 100 pounds and even the fans are 20-40 pounds. No one wants to hand carry them around a locked gate and 1/4 mile across a park (and sometimes we can’t). Trust us, you don’t either. To make things easier Parks and Rec can unlock gates, but like power it needs to be arranged ahead of time. Unless we are running your whole party, the party and games location is your responsibility.

Full Service and locked gates. If you do not arrange with the Muni to have parke gates unlocked we can only move the games a reasonable short distance. Remember they weigh 150 lbs to 800 lbs.

Link to Parks Info

Anchorage Parks and Rec would like us to remind you that water slides are not allowed at any Anchorage parks (and water does not come with them, yes someone asked).

Insurance:
Yes, we have liability insurance (many other local party companies do not). If you require a Certificate of Insurance, please let us know 3 business days ahead of time, we will generate one for your event. We do not have control over the wording of our COI, if this is an issue we need to know 21 business days prior to when you need the COI so that we can work with our insurance company.

How big are the games:
Our games weigh about 200 pounds, some are much more then that and the regular bouncers weigh much less. Rolled up they are about 3 ft round and 5 ft long. The inflated size varies, please look at the game page for each game.

What do you get with a rental:
Rentals include; Game, Fan, heavy duty extension cord, tarp (on request), stakes and dolly (limited, on request)

Cancellation Policy:
Greater then 7 days: full refund. Less then 7 days: option to move to another date. Day of rental: Forfeit their payments (the game is being held and no other party can rent it, even if you don’t show up you have reserved that game for the time indicated on your reservation). This applies to weather. Most of our games are light rain tolerant, this is Alaska. Generally the kid don’t mind. If the rain is hard, we will have to shut the games down. (In the many years of doing this we have had to do this less then 5 times. This a guide, we will try to work with you.). There is no returns of any portion of your fees if you cancel our service for any reason once we arrive. For mechanical issues or other factors outside of our control we may extend the rental to make up for lost time. Due to the nature of technical items there is a 20 minute downtime per item per 4 hour block.

Payment:
Credit cards are required for all reservations. Reservations made online will be charge when received. If you are renting more than one item you may opt with pre authorization to pay 50% of the rental cost at time of booking. Remaining 50% is due BEFORE reservation date. Personal checks are not accepted. You may pay with cash but a hold for an amount equal to the rental may be placed on your card, released once the game is returned.

What if I see error or conflicting information on the website:
By all means, please let us know – we are only human and a small family run business. While we strive to make sure everything is up to date and correct, errors happen. We will use the most current and up to date policies and will be happy to explain it to you if you ask.

What if I receive a damaged game or damage a game while I am using it:
First off call us and don’t worry. Games are expected to receive some use. Take a few photos and call us and let us know what is going own. Hopefully the game is still usable if not; as soon as possible we will come up with a plan to get your party back on track. We will do an investigation and determine the cause of the failure, rarely is it the clients fault. Don’t worry we won’t charge you card without talking to you fist.

Clean/Dirty Games?
All of our games are cleaned and sprayed with antimicrobial and disinfectant cleaners at regular intervals. You may get a slightly wet or damp game if it’s been raining or they have been cleaned recently, the games can take days or weeks to dry depending on conditions. The more you can do to return the games clean and dry as possible, the more we can keep our costs and prices down.  Remember everyone has to take their shoes off and keep their socks on when they play on the games. There is a cleaning fee for games that are returned overly dirty, with candy, etc inside. Do not use silly string around the games, it makes a stain and does not come off. If Silly String comes in contact with the inflatable games it is a $100 per spot cleaning fee. We hate charging people extra fees, so please don’t do that.

Why are the games rolled up, why do self serve customers have to return them the same way?
Games are rolled up tightly because it’s the best way to move large pieces of PVC/Vinyl that may weigh up to several hundred pounds. If the games are not returned as you picked them up we have to charge a $50 fee. It’s easy and you get instructions for how to do it. It’s also easier for you to move around and easier for us to move around (helping to keep our labor costs down and our prices for you down). Please do not fold the games, that makes them even harder to move around, harder for you harder for us and we have to charge you the “not rolled up” fee.

Cancellation of Your Reservation – Not showing to pick up your reservation:

  • More than 7 days notice and you get your entire reservation fees back.
  • Less than 7 days notice For Self Service: 50% of your reservation fee back or the option to move your reservation to a new date at no charge. For Full Service we have already committed resources. we have to charge an additional 30% event reschedule fee.
  • Day of reservation due to cold, snow, rain or high wind and it was an outside party ONLY you have the option to move your reservation to a new date at no charge. Remember, our games tolerate a bit of light rain and kids are mostly water resistant.
  • Day of reservation or Missing your reservation: It was a reservation, that game was held in your name. Sorry, no refund. Even if you only had a credit card to hold your reservation we will have to charge it (in 11 years we have yet to have to do this).
  • If you made your reservation less than 48 hours before your event – 20% cancellation fee, or you can reschedule it at no cost.
  • It you have mitigating circumstance or an emergency, call us we will try to work with you as best we can.
  • The Waterslides; The sole exception to other policies. Because this is Alaska, that’s why. If you arrive and its cold or rain you may exchange your waterslide for a bouncy house of equal or lesser value. This option ends once you leave with your game.

Because of the super custom nature of parties and all the we do, you may not see your question here, please call and ask away – we have heard it before and are more than happy to help you. For Fun Alaska; Call us at 907-337-4386

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